SharePoint Microsoft word online sorry we ran into a problem opening this pdf

2018-10-23 08:18:39

I uploaded number of pdf files on SharePoint 2013 library. I have already installed web apps, few pdf files are get opening online. Few are causing error 'sorry we ran into a problem opening this pdf'. I down loaded the file on local computer is working fine.

Can anyone please confirm me how I can resolve this issues?

Check if you are using a Xerox high-capacity scanner / printer device to scan the documents to PDF. Change the option to PDF/A.

Refer to: https://www.c5insight.com/Resources/Blog/tabid/148/entryid/793/sharepoint-file-doesnt-have-a-preview-word-online-ran-into-a-problem-opening-this-pdf.aspx

  • Check if you are using a Xerox high-capacity scanner / printer device to scan the documents to PDF. Change the option to PDF/A.

    Refer to: https://www.c5insight.com/Resources/Blog/tabid/148/entryid/793/sharepoint-file-doesnt-have-a-preview-word-online-ran-into-a-problem-opening-this-pdf.aspx

    2018-10-23 08:44:34